Refund Policy

COMIS is a monthly subscription service. Fees are charged in advance for each billing cycle and give you access to that cycle's content allowance (posts, reels, stories and images). Because content is generated and published on demand during the cycle, subscription fees are generally non-refundable once the billing cycle has begun.

If you are a new customer and are not satisfied, you may request a full refund of your first subscription payment within 7 days of that payment, provided you have not generated or published content during that period. Contact us with your account email and we will process the refund.

If you are charged more than once for the same billing cycle, or are charged in error, we will refund the incorrect amount in full. Please report such charges within 30 days.

If the Service is unavailable for a sustained period due to a fault on our side and we are unable to resolve it, we may, at our discretion, issue a pro-rata credit or refund for the affected portion of the cycle.

Optional usage top-ups purchased within a cycle are consumable and are non-refundable once any part of the topped-up allowance has been used.

Approved refunds are made to the original payment method through our payment partner, Razorpay, and typically appear within 5–7 business days depending on your bank.

Email support@comis.in from your registered address with your account email and the reason for the request. This Refund Policy should be read together with our Cancellation Policy and Terms & Conditions.